Support

EMAIL SUPPORT

We answer email and help desk support tickets 24 hours a day, 365 days a year

Email This email address is being protected from spambots. You need JavaScript enabled to view it. or This email address is being protected from spambots. You need JavaScript enabled to view it.

You can also get help by clicking the support bubble in the lower right.

DATA CENTER

Servers are monitored 24/7/365 in our secure, climate controlled datacenter. Our professionals keep you server running 24/7/365!

NAME SERVERS

ns1.supercp.com

ns2.supercp.com

ns3.supercp.com

ns4.supercp.com

REFERENCE DESK

Webmail Access: http://yourdomian.com/webmail

Control Panel Access: http://yourdomain.com/cpanel
or http://wwwaz1-tr2.supercp.com/cpanel

Domain Administration:  If you would like a login for your domain name please use the support bubble at the lower right to request one or we will be happy to make changes for you.

Support Email Address: This email address is being protected from spambots. You need JavaScript enabled to view it.



IMPORTANT: IF YOU HAVE A FIREWALL ON YOUR COMPUTER/NETWORK PLEASE ALLOW OUTSIDE CONNECTIONS TO INTERNET PORT 8443. BLOCKING THE CONNECTION TO PORT 8443 - WILL PREVENT YOU FROM ACCESSING OUR WEB BASED SITE CONTROL PANEL. FOR MORE INFORMATION PLEASE REFER TO YOUR FIREWALL DOCUMENTATION OR CONTACT YOUR SYSTEM/NETWORK ADMINISTRATOR.

IF YOU RECEIVE A CERTIFICATE (SSL) ERROR WHEN TRYING TO ACCESS OUR SITE CONTROL PANEL (WHICH CAN BE EXPECTED UNDER IE7 AND FIREFOX) PLEASE IGNORE THIS ERROR WHICH IS CAUSED DUE TO THE SSL CERTIFICATED BEING ISSUED FOR THE SERVER ITSELF WHICH HAS A DIFFERENT HOSTNAME THAN YOUR DOMAIN NAME.